Evolved Media - Capture knowledge. Make it useful. Spread the word.

Evolved Media believes that great user documentation is a selling point. User documentation should solve problems for the company (in terms of support) but most of all, be relevant for the users. Companies deploy software in a business context, so as much as possible, that context should be retained in business software user documentation. Rather than simply categorizing features and functions, those features and functions should be explained in a way that clearly explains their benefits to the user and how they can help the user achieve his or her goals.

User documentation can be presented in print, as PDFs, in a book form, or in a web site or wiki, where it can be updated as needed and glean input from the users themselves.

Talk to us about how a fresh approach to user documentation can help jump-start sales and keep customers happy.